ANGLICKÁ ODBORNÁ LITERATÚRA Marketing, management, ekonomika Assessing Service Quality Satisfying the expectations of library customers
Assessing Service Quality Satisfying the expectations of library customers

Assessing Service Quality Satisfying the expectations of library customers

Ellen; Dugan, Robert; Hernon, Peter (Simmons College) Altman

Facet Publishing , 2015

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O knihe

This extensively revised and updated edition of Assessing Service Quality explores even further the ways technology influences both the experiences of library customers and the ways libraries themselves can assess those experiences.

EAN: 9781783300594
ISBN: 9781783300594
Vydavateľstvo: Facet Publishing
Autori: Ellen; Dugan, Robert; Hernon, Peter (Simmons College) Altman
Rok vydania: 2015
Počet strán: 232
Väzba: paperback
Rozmer: 218 x 280 x 15
Jazyk: Anglický

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