· MEETING AND GREETING PEOPLE

• greetings (formal vs. informal)
• introducing yourself, your job position, what do you do, jobs and jobs´ descriptions
• types of work, ways of working
• starting a conversation, maintaining or finishing a conversation
• topics for conversation, obtaining and giving information
• small talk
• networking
• communication with clients

· COMPANY

• introduction to a company
• history of a company
• company structure departments, positions, company life
• organizations (business, commerce, enterprise, limited liability, non profit organizations)
• mergers, take overs and sell offs
• businesspeople and business leaders
• company types and (industrial) branches, arrival at the market
• corporate events

· EMPLOYERS AND EMPLOYES

• recruitment
• looking for employees, advertising
• inviting an applicant to a selection interview, requesting a reference of an applicant, giving a reference
• selection procedures
• job interview, making an offer of employment, rejecting a job candidate
• applying for a job, Cover Letter, Resume/Curriculum Vitae
• pay and benefits
• problems at work, resolving work conflicts
• day off work, sick leave, etc.

· TIME MANAGEMENT, PLANNING

• Timeframes and schedules
• Projects and project management
• Stress and stress management

· LEADERSHIP AND MANAGEMENT STYLE

• communication methods, the way of talking
• writing notes and reports, making and reporting decisions
• leadership
• getting people to do things for you, commanding/involving people, querying and clarifying points under discussion
• problem solving (case studies: solutions to problems in two company, querying information)

· SERVICES AND SALES

• presenting ideas for products or services
• buyers and sellers
• the market, competitors and competition
• marketing, the four Ps, market orientation
• brand and branding
• price and pricing
• distribution, direct marketing and promotion (advertising, promotional activities)

· BANK, MONEY AND PAYMENT

• personal finance (traditional banking vs. new ways of banking, personal investments)
• getting paid (shipping and billing, trade credit, accounts)
• assets, depreciation, liabilities, balance sheet
• accounting (profit and loss account, pre tax, net or gross loss or profit)
• trading (market indexes, market activities)
• finance and economics (inflation, unemployment, trade, growth and GDP, recession, stagnation, depression)

· ON THE PHONE

• making phone calls getting through, asking to speak to someone, voicemail, spelling names, saying numbers
• answering phone calls
• leaving and taking messages, checking information
• telephone phrases, polite phrases
• calling to obtain information and taking notes
• making arrangements, changing arrangements
• closing conversations
• handling unexpected phone calls
• cell phone etiquette

· E MAIL COMMUNICATION AND BUSINESS LETTERS

• attitudes to e mail usage, advantages and disadvantages
• guide for writing e mails, email expressions, email abbreviations
• length of e mails, simplicity of e mails
• choosing an appropriate e mail style
• answering and exchanging e mails
• types of paper documentation
• correcting a formal letter
• writing letters of complaint and apology, enquiry, offer, order, order confirmation
• how to structure EB letters, salutations, paragraphs, greetings, comma rules and punctuation, numbers, English date and time, address
• the Internet and E commerce
• B2B, B2C, B2G

· COMMUNICATION WITH OFFICES (BUREAUS) + BUSINESS TRIP

• communication with various offices and bureaus, dealing with bureaucracy
• communication with company offices
• Filling in a questionnaire
• asking for information, presenting a claim,
• diplomatic language, being polite
• traveling (reserving tickets, at an airport, at a railway station, at a bus station, at a hotel reception hotel services, at a restaurant)
• complaining, discussing the consequences

· BUSINESS MEETINGS

• types of meetings (business meetings, team meetings, consultations, leadership meetings, project meetingss, departmental meeting, meetings with suppliers or customers, board meetings, AGM, EGM…)
• the role of a chairperson, before the meeting, during the meeting, follow up
• points of view, opening the meeting, inviting people to speak, making your point, agreement and disagreement, finding consensus or compromise, concluding
• discussion techniques (hedging, interrupting, referring back,…)
• incorporating important business issues into general conversation, expressing views on topics of general business interest
• business lunch (chatting over a business lunch), table manner and etiquette, describing restaurants and national dishes

· PRESENTATIONS

• what are the qualities of a good presentation?
• Types of presentations, preparation, introduction, opening, timing, rapport with audience, key phrases,...
• a ten point presentation plan
• giving a speech (pausing, pacing, sentence stress, delivery of a presentation)
• visual aids, body language, analyses, graphs, number comparison, prognoses, presenting problem solutions, presenting complex numbers and figures, language of presentations
• concluding a talk, dealing with questions, providing feedback to a presentation

· CULTURAL DIFFERENCES IN BUSINESS, BUSINESS ETHICS

• English as an international language
• business across cultures, distances and familiarity
• names, dresses, business cards
• entertainment and hospitality
• cross cultural communication
• doing the right thing (ethics vs. wrongdoing and corruption)