The first component of intelligence involves effective adaptation to an
environment. In order to adapt effectively, organizations require
resources, capabilities at using them, knowledge about the worlds in
which they exist, good fortune, and good decisions. They typically face
competition for resources and uncertainties about the future. Many, but
possibly not all, of the factors determining their fates are outside
their control. Populations of organizations and individual organizations
survive, in part, presumably because they possess adaptive
intelligence; but survival is by no means assured. The second component
of intelligence involves the elegance of interpretations of the
experiences of life. Such interpretations encompass both theories of
history and philosophies of meaning, but they go beyond such things to
comprehend the grubby details of daily existence. Interpretations
decorate human existence. They make a claim to significance that is
independent of their contribution to effective action. Such intelligence
glories in the contemplation, comprehension, and appreciation of life,
not just the control of it.—from The Ambiguities of Experience
In
The Ambiguities of Experience, James G. March asks a deceptively simple
question: What is, or should be, the role of experience in creating
intelligence, particularly in organizations? Folk wisdom both trumpets
the significance of experience and warns of its inadequacies. On one
hand, experience is described as the best teacher. On the other hand,
experience is described as the teacher of fools, of those unable or
unwilling to learn from accumulated knowledge or the teaching of
experts. The disagreement between those folk aphorisms reflects profound
questions about the human pursuit of intelligence through learning from
experience that have long confronted philosophers and social
scientists. This book considers the unexpected problems organizations
(and the individuals in them) face when they rely on experience to
adapt, improve, and survive.
While acknowledging the power of
learning from experience and the extensive use of experience as a basis
for adaptation and for constructing stories and models of history, this
book examines the problems with such learning. March argues that
although individuals and organizations are eager to derive intelligence
from experience, the inferences stemming from that eagerness are often
misguided. The problems lie partly in errors in how people think, but
even more so in properties of experience that confound learning from it.
`Experience,` March concludes, `may possibly be the best teacher, but
it is not a particularly good teacher.`
EAN: 9780801448775
Vydavateľstvo: Cornell University Press
Autori: James G. March
Rok vydania: 2010
Jazyk: Anglický